ICOTS Knowledgebase

General ICOTS Information

• What NCIC Offense Codes are used in ICOTS?
• External Offender Application Form
• Primary Photo Requirements
• Summary of ICOTS Activities
• ICOTS User Roles Explained
• User's Tab-Managing Profile and Preferences
• See all 17 articles

ICOTS Login Assistance

• Troubleshooting ICOTS Email Issues
• First Time Login / Password Reset
• Error Logging In After Successful Password Reset
• Password Reset Link Doesn't Work in Email
• How to Unlock Your ICOTS Account to Login
• Passwords over 15 characters are accepted without an error message

Using the Compact Workload

• Compact Workload Search
• Locating Incomplete Managed Processes in the Compact Workload
• Using Filters in the Compact Workload

Profile Screen Functions

• Tour the Profile Screen & Managing Demographics
• Supervised Individual Profile Nested versus Classic View
• Updating Primary Address
• Warrant Status ICOTS Functionality
• Tolling Feature

ICOTS Activities-Workflow & Explanations

• ICOTS Activity Email Notification Time Frames
• Request for Reporting Instructions to Return to a Sending State
• Workflow for Email Notifications of Compact Activities
• Can't Change Reason for Requesting Reporting Instructions
• Notice of Departures & Arrivals
• Can't Withdraw Notice of Departure or Notice of Arrival
• See all 17 articles

Training Demonstrations-ICOTS Activities

• Transfer Request Training Scenarios
• Discretionary Retaking Training Scenario
• Transfer Reply Training Scenario
• Progress Reports Training Scenario
• Case Closure Notice Training Scenario
• Reporting Instructions for Return to Sending State Training Scenario
• See all 9 articles

Quick Reference Guides-ICOTS Activities

• Choosing the Right Tool
• Request for Reporting Instructions Quick Reference Guide
• Transfer Request Quick Reference Guide
• Discretionary Retaking Quick Reference Guide
• Compact Action Request Quick Reference Guide
• Progress Report Quick Reference Guide
• See all 9 articles

ICOTS Case Management

• Modify Offense Information After Submitting a Transfer Request
• Reviewing status of Transfer Request and Transfer Reply
• Unable to submit Case Closure Notice when Primary Address is Blank (returning supervised individual after bad Move or Merge)
• Creating a New Case on Existing Profile
• Removing Requirement for Retaking
• Intended Departure Date
• See all 13 articles

ICOTS Administration

• User Administration and System Access
• Merge, Move, and Delete Case Requests
• Deleting Supervised Individuals with No Compact Cases
• Can't Merge Two Compact Cases Under the Same Supervised Individual
• Expunge Compact Case
• Editing Core Demographics of Supervised Individuals and Deleting Secondary Demographics
• See all 11 articles

Activity Review & Reassigning

• Manage Case Load
• Assigning, Delegating & Reassigning
• Inherit Direct Reports
• Data Management: Dynamic PDF's Explained
• Review/Assigning Actions Items (Supervisors & Compact Staff)
• FAQ: Compact Office Functions

ICOTS Training Bulletins

• 1-2023i Warrant Execution Management
• 1-2021i - Reporting Instructions Processing for Living in Receiving State at the Time of Sentencing
• 1-2016i - Supervised Individuals Returning to a Sending State
• 4-2009i - Multiple Cases involving Dual Supervision in ICOTS
• 8-2008i - Initiating Activities from the Supervised Individual's Profile Screen
• 6-2008i - Case Closure Replies
• See all 7 articles

Release Notes

• Code Release 38.0 - ICOTS Enhancements 6/1/22-New Warrant Special Status, Discretionary Retaking & Supervised Individual Management updates