ICOTS Knowledgebase

General ICOTS Information

• What NCIC Offense Codes are used in ICOTS?
• ICOTS User Roles Explained
• User's Tab-Managing Profile and Preferences
• ICOTS User Agreement and Privacy Policy
• ICOTS Tools
• ICOTS Security Features
• See all 14 articles

ICOTS Login Assistance

• Troubleshooting for ICOTS Email Notifications
• First Time Login / Password Reset
• Error Logging In After Successful Password Reset
• Password Reset Link Doesn't Work in Email
• How to Unlock Your ICOTS Account to Login
• Passwords over 15 characters are accepted without an error message

Using the Compact Workload

• Compact Workload Search
• Continue Working With a Previously Uncompleted Process
• Compact Workload In screen Filters

Offender Profile Screen Functions

• Offender Profile Nested versus Classic View
• Updating Primary Address
• Warrant Status ICOTS Functionality
• Tolling Feature

ICOTS Activities

• ICOTS Activity Email Notification Time Frames
• Request for Reporting Instructions to Return to a Sending State
• Workflow for Email Notifications of Compact Activities
• Notice of Departures & Arrivals
• Subsequent State Transfers
• Case Notes
• See all 17 articles

ICOTS Case Management

• Modify Offense Information After Submitting a Transfer Request
• Unable to submit Case Closure Notice when Primary Address is Blank (returning offender after bad Move or Merge)
• Creating a New Case on Existing Profile
• Removing Requirement for Retaking
• Intended Departure Date
• Preventing Duplicates
• See all 12 articles

ICOTS Administration

• User Administration and System Access
• Merge, Move and Delete Case Requests
• Deleting Offenders With No Compact Cases
• Can't Merge Two Compact Cases Under The Same Offender
• Expunge Compact Case
• Editing Core Offender Demographics and Deleting Secondary Demographics
• See all 11 articles

Activity Review & Reassigning

• Manage Case Load
• Assigning, Delegating & Reassigning
• Inherit Direct Reports
• Data Management of ICOTS-Dynamic PDF's Explained
• Review/Assigning Actions Items (Supervisors & Compact Staff)
• Compact Office Functions

ICOTS Training Bulletins

• 1-2021i - Reporting Instructions Processing for Living in Receiving State at the Time of Sentencing
• 1-2016i - Offenders Returning to a Sending State
• 4-2009i - Multiple Cases involving Dual Supervision in ICOTS
• 8-2008i - Initiating Activities from the Offender Profile Screen
• 6-2008i - Case Closure Replies
• 5-2008i - Managing Expiration/Supervision End Dates

Release Notes

• Code Release 38.0 - ICOTS Enhancements 6/1/22-New Warrant Special Status, Discretionary Retaking & Offender Management updates