Articles in this section

Unable to submit Case Closure Notice when Primary Address is Blank (returning supervised individual after bad Move or Merge)

Anytime a receiving state user is unable to create a case closure due to a 'lack of a primary address' identify the supervising state and request an address be entered on the profile.  This action will resolve the error.

See training notes below from the 2019 release that allows for reporting instructions request without an address.

mceclip0.png

Training Notes from Returning Supervised Individual Enhancement June 2019: 

  • Remind users to submit NOD and Case Closure upon departure.  For cases in which the returning address is 'unknown,' pre-mature submission of these activities and the NOA by the sending state change the primary address of the offender to 'NULL' and may prevent creation of a subsequent Case Closure.  In such instances, the sending state should update the address in ICOTS. 
Was this article helpful?
1 out of 1 found this helpful

Comments

0 comments

Please sign in to leave a comment.