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Resetting security question answers or 'unlocking' an ICOTS account

ICOTS Users must answer security questions anytime they reset their password. When incorrect answers are provided, their account will be locked.  The lockout lasts 24 hours or until a state administrator manually resets their security questions. 

Note:  This security lockout is different than if they enter their password incorrectly more than 5 times. When a user forgets their password, the lockout only lasts 20 minutes and then the user can attempt to log in again. 

Once a state administrator resets the security on the account, the user will be prompted to enter new answers to their security questions the next time they request a password reset email. 

The reset option is located under the "Security Reset" tab of the User Profile. A state administrator is the only type of user that can make this update.


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