Why am I receiving email notifications about CARs submitted on a case that's closed in ICOTS?
These email notifications are valid. CARs can be submitted on historical cases. This functionality was included in ICOTS so users could communicate about a case even if compact supervision had ben terminated (possibly to reopen a case or add relevant documentation).
Can users reply to Compact Action Requests if the case is closed?
Yes, Compact Action Request Replies can be created by the user assigned to the case when it closed. If the case needs to be reassigned to a different user for correspondence, the case would need to be re-opened first to reassign the case.
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