Case notes generate emails when either a case has been reassigned (via manage caseload) or when a user enters a case note (approved enhancement 2018). When a user enters a case note, ICOTS notifies all users associated with the workflow on a case within the same state. This means that if the sending state parole officer adds a case note, it will notify the supervisor and Compact Office within the same state as the user who entered the activity. This is an example of an email notification:
Comments
Please sign in to leave a comment.