Case notes generate emails when either a case has been reassigned (via manage caseload) as well as when a user enters case note (approved enhancement 2018.) When a user enters a case note, ICOTS notifies all users associated with the workflow on a case (within the same state.) Meaning, if the sending state PO adds a case note, it will notify the Supervisor and Compact Office within the same state of the user who entered the activity. This is an example of an email notification:
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