Check with your state compact office and ensure your ICOTS account is setup correctly. Then send a test email by entering your (or the user experiencing the issue) email address via ‘what is my password’ from the ICOTS login screen.
If the email is a confirmed hard bounce, your state’s ICOTS administrator must ensure that hard bounce notifications to ICOTS emails have been suppressed by your state’s email domain administrator. Please note, users must have access to emails to utilize ICOTS. Ongoing issues may be escalated to the Commissioner for resolution.