Ensuring public safety for the 21st century

Troubleshooting for ICOTS Email Notifications

  1. Check with your state compact office and ensure your ICOTS account is setup correctly. Then send a test email by entering your (or the user experiencing the issue) email address via ‘what is my password’ from the ICOTS login screen.
  2. Ensure the addresses icots@globalnotifications.comand pm_bounces@pm-bounces.globalnotifications.comare set as a “Safe Sender”. Be sure to check that emails are not going to a junk mail folder. (See article for more information)https://support.interstatecompact.org/hc/en-us/articles/224743927-Not-Receiving-A-Password-Reset-Email
  3. Did the email fail to deliver, is a Hard Bounce suspected? Your state’s ICOTS administrator can reactivate the email and provide the log of the hard bounce to your IT department to prevent a future hard bounces.

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