FAQ
Frequently Asked Questions about ICOTS
- Email Notification About Accepted/Denied TREP Sent to Compact Office Designee
- Compact Action Requests on Closed Cases
- Deleting Offenders With No Compact Cases
- Assigning Versus Delegate
- Progress Reports Due within 30 Days of Request
- Password Reset Link Doesn't Work in Email
- "Bad Gateway" Error Message
- Can't Merge Two Compact Cases Under The Same Offender
- Can't Submit CAR On a Compact Case
- Can't Withdraw Notice of Departure or Notice of Arrival
- Receiving State Can't Submit Case Closure and Primary Residence is Blank
- Pending Activity Shows up Under Action Items on Closed Case
- Can't Change Reason for Requesting Reporting Instructions
- Editing Core Offender Demographics and Deleting Secondary Demographics
- Reopening Closed Compact Cases
- User Administration and System Access
- Supervisor Functions
- Introduction to ICOTS
- ICOTS User Agreement and Privacy Policy
- Split or Divided States in ICOTS
- Account Lockout After Unsuccessful Login
- Not Receiving A Password Reset Email
- Errors and Technical Support
- Compact Office Functions