FAQ
Frequently Asked Questions about ICOTS
- New Progress Report Workflow-2017
- Why Can't I Log In Using 2 Different Web Browsers?
- Email Notification Time Frames
- Standard Operating Procedures in ICOTS
- Changing the Supervision End Date
- What do these ICOTS acronyms mean?
- How do I reset the lockout for a user that forgets their security question answers?
- Do I have to deactivate a user that's inactive for more than 90 days?
- Why is ICOTS Timing Out More Quickly?
- With what web browsers is ICOTS compatible?
- Offenders Awaiting Retaking ICOTS Report
- Offenders Available for Retaking Email Notifications
- Offender Violation Report Workflow
- OVR or RVR was withdrawn by Alabama, but they aren't associated with my compact case
- In what time zone are the time stamps for ICOTS activities listed?
- Email Notification About Accepted/Denied TREP Sent to Compact Office Designee
- Compact Action Requests on Closed Cases
- Deleting Offenders With No Compact Cases
- Assigning Versus Delegate
- Progress Reports Due within 30 Days of Request
- Case shows needing NOD incorrectly
- [Deprecated] Violation Report Can't Be Withdrawn Once Transmitted to Sending State
- Password Reset Link Doesn't Work in Email
- "Bad Gateway" Error Message
- Can't Merge Two Compact Cases Under The Same Offender
- Can't Submit CAR On a Compact Case
- Can't Withdraw Notice of Departure or Notice of Arrival
- Receiving State Can't Submit Case Closure and Primary Residence is Blank
- Pending Activity Shows up Under Action Items on Closed Case
- Can't Change Reason for Requesting Reporting Instructions