FAQ
Frequently Asked Questions about ICOTS
- ICOTS Emails Not Reaching Some Users
- Why are the Compact Workload search results not showing anything?
- What NCIC Offense Codes are used in ICOTS?
- Access Your State's Compliance Audit Details via ICAOS Dashboards
- New Progress Report Workflow-2017
- Why Can't I Log In Using 2 Different Web Browsers?
- Email Notification Time Frames
- Case shows needing Notice of Departure incorrectly on ICOTS report
- Modify Offense Information After Submitting a Transfer Request
- Standard Operating Procedures in ICOTS
- Error Logging In After Successfully Resetting Password
- What is the tolling feature used in ICOTS?
- Workflow for Email Notifications of Compact Activities
- Troubleshooting for ICOTS Email Notifications
- Electronic Signatures
- If return reporting instructions are requested and the offender changes his/her mind, how do I withdraw the request?
- Unable to submit Case Closure Notice when Primary Address is Blank (returning offender after bad Move or Merge)
- Print All fails to generate PDF for a compact case
- ICOTS Security Update 8/22/18 - Web Browsers Need TLS 1.1+ Support
- How do I expunge a compact case from ICOTS?
- Data Management of ICOTS-Dynamic PDF's Explained
- Changing the Supervision End Date
- What do these ICOTS acronyms mean?
- How do I reset the lockout for a user that forgets their security question answers?
- Do I have to deactivate a user that's inactive for more than 90 days?
- Why is ICOTS Timing Out More Quickly?
- With what web browsers are ICOTS, ICAOS Dashboards, and ICAOS On-Demand Trainings compatible?
- Passwords over 15 characters are accepted without an error message
- Offenders Awaiting Retaking ICOTS Report
- Offenders Available for Retaking Email Notifications