ICOTS Knowledgebase

Announcements

• Welcome to the ICOTS Helpdesk!
• Sign up for ICOTS service notifications
• ICOTS Training Modules

General ICOTS Information

• Troubleshooting for ICOTS Email Notifications
• Offender Search Screen
• Adding new ICOTS Offender
• Offender Profile Nested versus Classic View
• ICOTS Tools
• Manage Case Load
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ICOTS Administration

• Managing Compact Office Emails, ICOTS PDFs & Public Web Portal Information
• Resetting security question answers or 'unlocking' an ICOTS account?
• Deactivating Users - Removing User Roles
• Editing Core Offender Demographics and Deleting Secondary Demographics
• Merge, Move and Delete Case Requests

ICOTS Activities

• Notice of Failure to Arrive
• Compact Action Request
• Discretionary Retaking Activity
• Progress Report
• Addendum to Response to Violation Report
• Addendum to Offender Violation Report

Quick Tips

• Creating a New Case on Existing Profile
• Updating Primary Address
• Warrant Status-Special Status
• Preventing Duplicates
• Types of File Attachments Accepted in ICOTS
• Supervision Type & Special Status generating to PDFs
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FAQ

• What NCIC Offense Codes are used in ICOTS?
• ICOTS Activity Email Notification Time Frames
• Modify Offense Information After Submitting a Transfer Request
• What is the tolling feature used in ICOTS?
• Workflow for Email Notifications of Compact Activities
• If return reporting instructions are requested and the offender changes his/her mind, how do I withdraw the request?
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ICOTS Tutorials

• Manage Case Load
• Withdrawing Cases and Individual Activities
• Utilizing Compact Workload Search Functionality
• First Time Login / Password Reset

ICOTS Training Bulletins

• 1-2021i - Reporting Instructions Processing for Living in Receiving State at the Time of Sentencing
• 1-2016i - Offenders Returning to a Sending State
• 4-2009i - Multiple Cases involving Dual Supervision in ICOTS
• 1-2009i - Subsequent State Transfers
• 8-2008i - Initiating Activities from the Offender Profile Screen
• 6-2008i - Case Closure Replies
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Release Notes

• Code Release 34.4.0 - ICOTS Enhancement 6/19/2019 Workflow for Returning to a Sending State
• Code Release 38.0 - ICOTS Enhancements 6/1/22-New Warrant Special Status, Discretionary Retaking & Offender Management updates
• Code Release 37.0 - ICOTS Enhancements 4/28/21
• Code Release 36.2 - ICOTS Help Points - Third Batch 10/14/20
• Code Release 36.1 - ICOTS Help Points - Second Batch 9/16/20
• Code Release 36.0 - ICOTS Help Points - First Batch 7/15/20
• See all 21 articles