ICOTS Helpdesk
NOTE: Submission of help tickets through this site is limited to State Level Compact Office Administrators ONLY. Need to contact your state's helpdesk? Visit the State ICOTS help directory https://www.interstatecompact.org/icots-directory-search
Announcements
- Code Release 35.1.0 - Replacing Offender DOB with Age in ICOTS Notifications 5/27/20
- Code Release 35.0.0 - ICOTS Enhancements 4/1/2020
- Sign up for ICOTS service notifications
- ICOTS Training Modules
- Welcome to the ICOTS Helpdesk!
- 2020 Enhancement Requests Posted for Comment
Release Notes
- Code Release 33.7.0 - ICOTS Enhancements 6/27/18
- Code Release 33.6.0 - ICOTS Enhancement 5/16/18
- Code Release 33.5.0 - ICOTS Enhancements 4/25/18
- Code Release 33.4.0 - ICOTS Enhancements 3/28/18
- Code Release 33.3.0 - ICOTS Enhancements 3/7/18
- Code Release 33.2.0 - ICOTS Enhancements 2/15/18
Quick Tips
- Addendum to Response to Violation Report
- Addendum to Offender Violation Report
- Display Issues in Internet Explorer 10
- Types of File Attachments Accepted in ICOTS
- Supervision Type & Special Status generating to PDFs
- External Report Available to Monitor Incoming Activities on Outgoing Cases
FAQ
- What NCIC Offense Codes are used in ICOTS?
- Access Your State's Compliance Audit Details via ICAOS Dashboards
- New Progress Report Workflow-2017
- Why Can't I Log In Using 2 Different Web Browsers?
- Email Notification Time Frames
- Modify Offense Information After Submitting a Transfer Request
Resolved Issues
- Resolved - Text on OVR PDF showing "%20" where spaces should be
- Resolved - Compact cases sub-tab doesn't automatically load on offender profile
- Resolved - Offender search returning 'sounds-like' results first
- Resolved - Comment box on progress report limited to 256 characters
- Resolved - NOD doesn't show as submitted, but there are no pending action items
- Resolved - 'Conditions State Can Not Comply With' on Transfer Reply PDF
Helpdesk Assistance
- Tracking Known Issues
- Search the Knowledge Base
- Login to Helpdesk Portal
- Update a Ticket
- Review Existing Tickets
- Anatomy of a Ticket