ICOTS Helpdesk
NOTE: Submission of help tickets through this site is limited to State Level Compact Office Administrators ONLY. Need to contact your state's helpdesk? Visit the State ICOTS help directory https://www.interstatecompact.org/icots-directory-search
Announcements
Release Notes
- Code Release 36.0 - ICOTS Help Points - First Batch 7/15/20
- Code Release 35.1.0 - Replacing Offender DOB with Age in ICOTS Notifications 5/27/20
- Code Release 35.0.0 - ICOTS Enhancements 4/1/2020
- Code Release 34.4.0 - ICOTS Enhancement 6/19/2019
- Code Release 34.3.0 - ICOTS Enhancement 5/8/2019
- Code Release 34.2.0 - ICOTS Enhancement 4/17/2019
Quick Tips
- Addendum to Response to Violation Report
- Addendum to Offender Violation Report
- Display Issues in Internet Explorer 10
- Types of File Attachments Accepted in ICOTS
- Supervision Type & Special Status generating to PDFs
- External Report Available to Monitor Incoming Activities on Outgoing Cases
FAQ
- Why are the Compact Workload search results not showing anything?
- What NCIC Offense Codes are used in ICOTS?
- Access Your State's Compliance Audit Details via ICAOS Dashboards
- New Progress Report Workflow-2017
- Why Can't I Log In Using 2 Different Web Browsers?
- Email Notification Time Frames
Resolved Issues
- Resolved - Text on OVR PDF showing "%20" where spaces should be
- Resolved - Compact cases sub-tab doesn't automatically load on offender profile
- Resolved - Offender search returning 'sounds-like' results first
- Resolved - Comment box on progress report limited to 256 characters
- Resolved - NOD doesn't show as submitted, but there are no pending action items
- Resolved - 'Conditions State Can Not Comply With' on Transfer Reply PDF
Helpdesk Assistance
- Tracking Known Issues
- Search the Knowledge Base
- Login to Helpdesk Portal
- Update a Ticket
- Review Existing Tickets
- Anatomy of a Ticket