ICOTS Helpdesk
Announcements
- Code Release 34.1.0 - ICOTS Enhancement 3/6/2019
- ICOTS Security Update 8/22/18 - Web Browsers Need TLS 1.1+ Support
- Code Release 33.7.0 - ICOTS Enhancements 6/27/18
- Code Release 33.6.0 - ICOTS Enhancement 5/16/2018
- Sign up for ICOTS service notifications
- Code Release 33.5.0 - ICOTS Enhancements 4/25/18
Release Notes
- Code Release 29.6 - ICOTS Enhancements - Intended Departure Date
- Code Release 29.5 - ICOTS Enhancements - Duplicate Offender Management
- Code Release 29.4 - ICOTS Enhancements & Bug Fixes
- Code Release 29.3 - ICOTS Enhancements & Bug Fixes
- Code Release 29.0 - ICOTS Enhancements
- Code Release 27.0 & 28.0 - User Security Releases
Quick Tips
- Addendum to Response to Violation Report
- Addendum to Offender Violation Report
- Display Issues in Internet Explorer 10
- Types of File Attachments Accepted in ICOTS
- Supervision Type & Special Status generating to PDFs
- External Report Available to Monitor Incoming Activities on Outgoing Cases
FAQ
- Access Your State's Compliance Audit Details via ICAOS Dashboards
- New Progress Report Workflow-2017
- Why Can't I Log In Using 2 Different Web Browsers?
- Email Notification Time Frames
- Modify Offense Information After Submitting a Transfer Request
- Standard Operating Procedures in ICOTS
Resolved Issues
- Resolved - Text on OVR PDF showing "%20" where spaces should be
- Resolved - Compact cases sub-tab doesn't automatically load on offender profile
- Resolved - Offender search returning 'sounds-like' results first
- Resolved - Comment box on progress report limited to 256 characters
- Resolved - NOD doesn't show as submitted, but there are no pending action items
- Resolved - 'Conditions State Can Not Comply With' on Transfer Reply PDF
Helpdesk Assistance
- Tracking Known Issues
- Search the Knowledge Base
- Login to Helpdesk Portal
- Update a Ticket
- Review Existing Tickets
- Anatomy of a Ticket