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Login to Helpdesk Portal

To login to the portal you just need to use your ICAOS website username and password.  Only Commissioners, DCAs and designated compact staff can log into the ICAOS website and helpdesk portal.

Clicking the ‘Login’ link in the top right hand corner of the page on the helpdesk portal will take you to a screen that looks like the screenshot below.


Once you enter your user name, password, and click the login button, you will be redirected back to the ICOTS helpdesk.

Need help finding out what your username is?

Login to the ICAOS website as you normally would and click your name in the top right hand corner.


Your username will be the first field displayed on your user profile page:


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  • Ashe, Zachary ICOTS Offender #334149

    The MI agent is still receiving e-mails on this offender even though the case is closed out in ICOTS.  Can you advise on how to correct this?


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