There are two methods to submit tickets to the helpdesk.
The first method is submitting a ticket by email. Instead of sending an email directly to one of the national office staff, you will send it to firstname.lastname@example.org.
The second method is through submitting a web form on the helpdesk portal website.
Once logged into the portal, you will click the ‘Submit a Request’ tab at the top of the page. On the next screen, fill out the web form as completely as possible then click ‘Submit’.