Avoid duplicate records by finishing what you start and deleting what you don't complete.
Only the user who initiated an activity can remove it from an offender’s record, as long as it hasn’t been submitted. Most commonly, users are creating multiple activities in error from the Assistance Tab. The system saves ALL entered data. Use the Workload Tab or Offender Profile when locating an activity previously initiated.
Training Bulletin 4-2008i also covers managing and avoiding duplicate records within ICOTS.