Ensuring public safety for the 21st century

Resolved - Cannot create TREQ or new offender from Assistants tab

A new issue has begun this morning (9/7/2011) regarding the creation of a transfer request on a new offender profile from the Assistants tab. When filling out the offender demographic information when prompted, the user receives an error message on the next screen stating:

1 error needs to be fixed
  • Errors prevented the Transfer Request from being created

9-7-2011_ErrorMessageTREQ.png

The current work around is just to fill in the 4 required fields on the offender information screen (first name, last name, sex, date of birth). This will allow the user to go ahead and create the transfer request and new offender profile. The missing demographic date can be added either on the transfer request or from the offender profile.

Appriss is aware of this issue and is working on a hotfix to address it.

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    Xavier Donnelly

    *UPDATE - 9/8/2011*

    Appriss rolled out a hotfix for ICOTS yesterday afternoon (9/7) that addressed this particular issue. We have confirmed with those that submitted tickets that it has indeed been resolved.

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