Ensuring public safety for the 21st century

Resolved - Phone Number and Address Don't Populate on RFRI or TREQ PDF

When the sending state user selects "Lives by Self" for the offender residence on an RFRI or TREQ, the phone number and address do not populate to the RFRI or TREQ PDF, although they are listed correctly on the offender profile.

The national office does not recommend this, but until the bug is addressed, the only workaround is checking 'Other' and then filling in 'Lives by Self' in the text box. Otherwise the correct information is still displayed on the offender profile residences tab.

This issue has been documented as a bug in ICOTS and will be addressed in a future ICOTS release.

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    Xavier Donnelly

    * UPDATE 12/7/2011 *

    This issue was resolved with release 16.0. The phone number should now populate on the RFRI and TREQ PDF when "Lives By Self" is selected for with whom the offender will reside.

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