I've already submitted this compact activity, but it still shows up as a pending action item in my compact workload. What do I do with it?
Compact activities that have already been completed or assigned that still show as pending action items are duplicates. At this time there is no action to take on them except ignoring them. Trying to take action on them in the compact workload will only cause confusion for other users involved with the case.
There are a few ways in which duplicate action items are created:
- Two different compact office users take separate actions on the same compact activity at the same time. (e.g. One user forwards the activity to another compact office user, while the other delegates it to a supervisor) This is usually evidenced in the activity history with two actions having the same time stamp or time stamps only one or two minutes apart.
- An assigned user clicks 'Submit' more than once or refreshes their internet browser while submitting a compact activity into workflow. This is also evidenced in the activity history with two or more actions by the same user having the same time stamp or time stamps only one or two minutes apart.
There is currently no way to delete these duplicates. Just report them to the helpdesk to get them documented.
When Appriss develops a method to delete duplicate action items, everyone that's submitted one to the helpdesk will be notified via email.
Note: Duplicate action items are sometimes referred to as ghost action items or phantom activities by states.