A notice of arrival has been submitted on this case, but the receiving state says they can't submit a case closure notice and the offender profile shows the residence as blank.
Your issue is related to the wrong supervising user assigned for this offender. This was caused when the wrong supervising user was selected during a merge request. Whoever created the merge request selected the sending state user instead of the receiving state user for the supervising role.
The reason the receiving state user can’t create a CCN is because there is no primary residence listed in the offender profile, which probably occurred during the merge. And since only the supervising user can update the primary residence, the receiving state can’t add a new one.
The supervising user in the sending state needs to create a new primary residence from the residences tab of the offender profile. Please note the state of the residence will stay incorrectly listed as the sending state. This will allow the receiving state user to create and submit a CCN on the case.