There is a pending activity showing up under the action items tab for an offender, but the case it's associated with is closed.
It turns out ICOTS is actually working as designed. The action items are left pending when a case is closed so that they will be pending if the case is reopened in the future. This allows you to see what will become ‘actively pending’ once the case is reopened.
The pending action items only show up in the offender profile, they don’t show up in the compact workload search or in reports.
Pending action items will not show up on the offender profile for withdrawn cases as they cannot be reopened.