Supervisor Functions

Frequently asked questions and answers regarding supervisor functions and activities in ICOTS.

I received an email to review an outgoing Transfer Request and to log into ICOTS; when I log in I am at the Assistants screen which only initiates activities. What screen do I review the activity from?

• As a user with a supervisor role primarily reviews and assigns activities. These actions should be accessed from the Compact Workload Screen. Also see Supervisor Activities in Compact Workload.

I received an email that an incoming Transfer Request has been delegated to me to assign for investigation. What screen to I assign the activity from the Manage Case Load or Compact Workload?

• As a user with a supervisor role primarily reviews and assigns activities. These actions should be accessed from the Compact Workload Screen. Also see Supervisor Activities in Compact Workload.