Find out why login and password errors are typically associated with internet browser settings.
I receive an error logging into ICOTS after I successfully reset my password. What am I doing wrong?
There are two likely causes of this issue:
1.) If the password was not successfully reset, then the user is most likely selecting a password with 16 character or more characters. The problem is ICOTS doesn’t give the user an error message saying the password was too long, it just refreshes the page. Which most users would interpret as the password being successfully reset. Meaning the next time they try to log in, they’ll get the message to reset their password.
The user should try again to reset their password and make sure they select one between 8 and 15 characters in length. If still unable to log in, a state administrator can check to ensure your account is active.
2.) If the password was successfully reset, then that probably means the internet browser being used has the old password saved in its cache.
The process is different for different web browsers, but this is how it looks for Internet Explorer: The user should try going to Tools -> Internet Options and click the ‘Delete’ button under ‘Browsing History’.
On the window that pops up, make sure the ‘Passwords’ box is checked before clicking that delete button.
This occurs when the user is using the auto-fill function in their browser and they use their email address to login to two different systems.
You can find your state's contact information on the ICOTS State Contact Page.