Ensuring public safety for the 21st century

Error Logging In After Successfully Resetting Password

Find out why login and password errors are typically associated with internet browser settings.

I receive an error logging into ICOTS after I successfully reset my password. What am I doing wrong?

If the password was successfully reset, then that probably means the internet browser being used has the old password saved in its cache.

The user should try going to Tools -> Internet Options and click the ‘Delete’ button under ‘Browsing History’.

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On the window that pops up, make sure the ‘Passwords’ box is checked before clicking that delete button.

This occurs when the user is using the auto-fill function in their browser and they use their email address to login to two different systems. If still unable to log in, an administrator can check to ensure your account is active.

You can find your state's contact information on the ICOTS State Contact Page.

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