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Error Logging In After Successful Password Reset

Find out why login and password errors are typically associated with internet browser settings.

I receive an error logging into ICOTS after I successfully reset my password. What am I doing wrong?

There are two likely causes of this issue:

1.) The users selects a password with 16 character or more characters and does not receive an associated error message.  Try again using a new password between 8 and 15 characters in length. If still unable to log in, a state administrator can check to ensure your account is active.

2.) The user's internet browser has the old password saved in its cache.

The process is different for different web browsers, but this is how it looks for Google Chrome 

On the window that pops up, make sure the ‘Passwords’ box is checked before clicking that delete button.

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  • This article addresses issues on the user end or user error entering the incorrect password.  They should try other browsers, other computers/devices, restart or get with their IT to disable any browser plugins saving passwords.  


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