On Wednesday, May 31, 2017 a new code release involving rule-mandated changes to the Offender Violation Report and Progress Report activities was pushed to production in ICOTS. Several minor bugs were introduced and Appriss was very responsive in working with the national office to document and address those issues as quickly as possible. The vast majority of problems were addressed with "hot-fix" releases that Appriss pushed out to ICOTS during the work day on Wednesday 5/31, Thursday 6/1, and Friday 6/2.
The majority of bugs were resolved within 72 hours of the release, but there are a couple remaining issues users may still be experiencing.
1.) Compatibility View Issues in Internet Explorer 11 and Older
The first issue is not a bug. Some users of Internet Explorer 11 (or earlier) are still seeing a few problems using ICOTS. We’ve determined this has to do with having “Compatibility View” enabled. A couple years ago, we started telling users of older versions of Internet Explorer to turn on “Compatibility View” for ICOTS to resolve some intermittent display issues. With this release, that workaround we pushed is no longer necessary and actually needs to be turned off to resolve some problems with displaying pages. The reason being some of the back-end software running ICOTS has been upgraded to the latest versions for security concerns, which is unfortunately not compatible with a lot of older Internet Explorer versions (and the compatibility view). Below are screenshots showing how to remove the ICOTS domain from the list of websites using compatibility view.
Some reported symptoms of the issue:
- When clicking the link in a password reset email, the resulting page has no buttons to click to move forward in the process
- In offender search, selecting the radio buttons to find by "ICOTS Case #", "ICOTS Offender #", or "Demographics Search" doesn't display any fields below where the user can enter data
The only downside is that you'll need to enable compatibility view again to view the external reports on the ICAOS website. Thankfully, this is only temporary as the national office is rebuilding all the reports on a much more current platform that won't have these browser issues.
Some users experiencing issues resetting their password have had luck deleting temporary internet files in IE 11. This screenshot shows what files should be deleted after accessing internet options:
2.) Having to Save PDF Documents Before Viewing
One other side affect of the new release is that some users are having to download PDF documents in IE 11 before viewing. Appriss understands the issue and they're going to work on getting those to load within the page frame again (uploaded attachments always had to be downloaded before viewing though). We don't consider it a high-priority bug, as it doesn't affect all users and doesn't stop compact business. So it won't be a hot-fix type release in the next couple days, but the development team will work on a resolution during the next week or two.
3.) New Progress Report Workflow
This is also not a bug. Some DCAs have experienced confusion as to how the progress report is now a managed activity, but only on the receiving state side. This article offers a great explanation of the new workflow: https://support.interstatecompact.org/hc/en-us/articles/115008173687-New-Progress-Report-Workflow-2017
4.) Activities Withdrawn by Alabama User
For the pending violation reports withdrawn when the new ICOTS release went live on 5/31/17, the activity history lists an "Alabama Supervisor" as the user responsible for the withdrawal. There is no reason for alarm. The Appriss user the developers used to run the batch withdrawal had to be assigned to a state, and Alabama just so happened to be the first alphabetically. The user name is actually "ICOTS Account", which would be more obvious as what the happened to the activity, but only Alabama users will see the full user name.
5.) Plus signs between words on Case Closure Notice
This is a new bug initially reported on Wednesday 6/7/17. In the Explanation section of the Case Closure Notice PDF, plus signs (+) appear inserted between each word in the text box. This has been reported to Appriss and they are working on a resolution. Below is an example: